Key risks addressed by Workforce Management Assurance
Are work orders accurate and executed in a timely fashion?
How many reassignments or reschedules are there?
How big is the work order backlog?
Are the supplier/partner requisitions accurate and being executed on time?
Are all supplier/partner costs under control?
Are settlements and payments under control?
Are supplier/partner invoices accurate?
RAID for Workforce Management Assurance
Engineered to continuously monitor the operational and business KPIs associated with the activities of the CSP’s field staff.
With Workforce Management Assurance CSPs will be able to audit work orders in terms of performed work, additional services, reported and extra costs, execution time and re-assignments, minimizing overstaffing, overtime or shrinkage, travel costs, SLA’s and disputes.
Business Auditing Validations
Out-of-the-box controls for Business Auditing
Easy to use Validation workflow
Continuous auditing eliminates manual sampling by automating the way internal auditors test controls
Visual Rules Model
Get started quickly with a comprehensive set of out-of-the-box rules mapping your business
Prebuilt Business Rules
Visual interface makes it easy to create and edit rules
By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies
KPIs and Dashboards
Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.
Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.
RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.
RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.
RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.
Out of the box prevention controls to assure your business
Promotes efficient and effective workforce management and ensures delivery to end customer
Audits workforce supplier settlements and payments
Supports the management of the supplier/partner network
Discover our extended set of solutions to operational assurance on specific risk areas of your business.