Key risks addressed by Customer Problem Handling Assurance
Are problem reports accurate?
How effective are we at first contact resolution?
How fast are we at solving problems?
How efficient are we at solving problems?
How satisfied are my customers?
Are we proactive on problem resolution?
Have we discovered any instances of fraud in the process?
RAID for Customer Problem Handling Assurance
Engineered to assure front-desk data quality and to control and improve resolution times through proper trouble ticket management and SLA monitoring.
With Customer Problem Handling Assurance CSPs will be able to monitor customer satisfaction metrics as well as to control compensation actions that may lead to credits abuse and fraud.
Business Auditing Validations
Out-of-the-box controls for Business Auditing
Easy to use Validation workflow
Continuous auditing eliminates manual sampling by automating the way internal auditors test controls
Visual Rules Model
Get started quickly with a comprehensive set of out-of-the-box rules mapping your business
Prebuilt Business Rules
Visual interface makes it easy to create and edit rules
By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies
KPIs and Dashboards
Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.
Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.
RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.
RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.
RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.
Out of the box prevention controls to assure your business
Promotes efficient and effective communication between support teams
Supports managers in the handling of team skills, performance and sizing
Promotes pro-active and effective problems resolution
Prevents losses due to abuse and fraud
Discover our extended set of solutions to operational assurance on specific risk areas of your business.