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Collect more money with less effort

Effectively assess credit risk, automate credit control and accelerate debt collection

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Why you should be using RAID Collections

  • Collect More Money

    Accelerate collections with rules and automated processes, tailored to each customer’s risk score, and significantly improve your cash flow.

  • Improve Efficiency

    Reduce average handle time and operational costs by automating the debt collection process through a set of configurable workflows, including handover to external collection agencies.

  • Make Better Decisions

    Monitor credit risk effectively by continuously updating credit score based on usage and behavior, in order to tailor credit risk management policies and relevant payment plans to each customer.

  • Gain Insights

    Leverage adaptive analytics to continuously optimize collections strategies and forecast impact of business decisions and actions on debt collection and recovery outcomes.

Complete solution for effective end-to-end collections management

An integrated risk analysis for the deployment of mechanisms to secure revenues

Credit Score

  • Automated credit scoring for every customer since day 1 and throughout the entire customer life cycle.
  • Make decisions based in real-time and current credit risk score.
  • Self-learning analytics to support updated behavior scoring analysis.
  • Credit scoring can be deployed as an independent module.

Take advantage of the integrated credit control mechanisms by linking relationships and behaviors

Credit Control

  • Customer segmentation based on due amounts.
  • Monitoring of pro-rata usage for each customer.
  • Enforcement of credit limit according to the specific scenario and strategy.

Collections Manager

Configuration of strategies, scenarios and actions for each risk segment, through an easy-to-use interface. Execution of these strategies means triggering letters, emails, SMS notices, calls, or handover to an external collection agency, triggered to prevent bad debt.  These actions can be automated or applied on a case by case basis.

Deliver tailored payment plans and engage with your customers

Negotiation Manager

  • Simulation and recommendation of payment agreements (plans or promises) according to different variables (period, calculation, method, and interest rate).

  • Monitoring of agreement adherence.

  • Payment agreements can be a Promise (term for payment postponed until a predetermined date).

 

Move Collections Forward

External Collections

  • Allocation of uncollected debt (debt packages) to external agencies.
  • Configuration of commission rules such as recovery rates, achievement bonuses, negotiation limits for overdue invoices, among others.
  • Record information of external agencies’ activities.
  • Monitoring of receivables.
  • Payment agreements management.
  • Available web forms to support the agencies’ activity (debt package,commsissions, payment plan agreements,…).

Solution tailored to the telecom industry

Combine intelligent process automation with adaptive analytics to accelerate debt collections and reduce operational costs

  • End-to-End Automation

    RAID Collections covers every step of the collections process: credit scoring, credit control, credit management, negotiations management and external collections for DCAs. This removes the burden of manual tasks and lowers operational costs.

  • Modular and Easy to Integrate

    RAID Collections is divided in modules that can be purchased together or as stand alone. This means the software grows as you go and you only pay for what you use. It also integrates seamlessly with multiple BSS and OSS.

  • Empowered Business Users

    Intuitive interface that makes it easy for users to configure collection workflows and interactions according to business needs without IT support. This gives business users the agility they need to optimize every interaction.

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Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

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Our offices

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USA - Washington

6500 Rock Spring Drive, Bethesda, MD 20817 - USA

Tel: +1 240 223 8080

Fax: +1 240 223 8079

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USA - Chicago

3333 Warrenville Rd., Suite 200, Lisle, IL 60532 - USA

+1 630 799 8081

+1 630 799 8083

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Portugal - Lisbon

Rua do Viriato, 13B - 1050-233 Lisboa - Portugal

+351 210 111 400

+351 210 111 401

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Portugal - Braga

Centro Empresarial de Braga, Lugar da Misericórdia - Ferreiros, Pavilhão C4 - 4705-319 Braga - Portugal

+351 253 101 400

+351 253 101 401

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Australia - Sydney

Tower 2 Darling Park, Level 20 - 201 Sussex Street - Sydney, NSW 2000 - Australia

+61 2 9006 1211

+61 2 9006 1010

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Brazil - Rio de Janeiro

Barra Prime, Av. Afonso Arinos de Melo Franco, 222, Suites 1801-1809, Barra da Tijuca, Rio de Janeiro - Zip Code: 22631-455 RJ - Brazil

+55 21 2586 6500

+55 21 2543 5419

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Brazil - São Paulo

Av. Engenheiro Luís Carlos Berrini, 550 - 4º andar - Sala 20, Cidade Monções, São Paulo/SP - Zip Code: 04571-000 SP - Brazil

+55 11 4949 9591

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Brazil - Florianopolis

Espaço Primavera Garden, Rodovia José Carlos Daux, 4100 - KM 4,2 Bloco C - Saco Grande, Florianópolis - Zip Code: 88032-005 SC - Brazil

+55 48 2108 0100

+55 48 2108-0129

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Egypt - Cairo

Nile City Towers, North Tower, Cornish El Nil, 23rd Floor P.O. Box 14 - Postal code 11624 Cairo - Egypt

+ (202) 2 461 8597

+ (202) 2 461 8501

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Ireland - Dublin

Regus Harcourt, Block 4, Harcourt Road, Dublin 2 - Ireland

+ 353 (0)1 477 3230

+ 353 (0)1 402 9587

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Malaysia - Kuala Lumpur

Level 41, Vista Tower, The Intermark, 348, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

+60 3 2690 1490

+60 3 2690 1301

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Mexico - Mexico City

Andrés Bello No 45, Piso 25, esquina con Jorge Elliot, Colonia Polanco, Delegación Miguel Hidalgo, C.P. 11560, México Distrito Federal

+ 52 55 1253 4500

+ 52 55 1253 4501

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United Kingdom - London

7th Flr, Dashwood House, 69 Old Street, London, EC2M 1QS

Tel: +44 (0)20 7065 2660

Fax: +44 (0)20 7065 2661

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Spain - Madrid

Edifício Cuzco IV - Paseo de la Castellana, 141, 4ª planta, 28046 Madrid - Spain

+34 91 572 6437

+ 34 91 572 6621

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